Privacy Policy

1. Who we are

This website is operated by Lumano Digital India Private Limited (“Lumano”, “we”, “us” or “our”), a business focused on display technology, digital signage, interactive display solutions, and related product and customisation enquiries.

This policy applies to personal information processed through our website and through communications you initiate with us in connection with our business. It does not automatically apply to third-party websites or services that have their own privacy notices.

2. Information we collect

The information we collect depends on how you interact with the website and which features are enabled. It may include:

• Contact and enquiry information: name, business or organisation, job title, email address, phone number, location, and the contents of a message or product enquiry that you choose to submit.
• Business requirements: product interests, project specifications, budget or timeline information, and other details you voluntarily provide when discussing a potential purchase or project.
• Technical and usage information: IP address, browser and device type, operating system, pages visited, referring page, timestamps, and basic diagnostic or server-log information, where collected by our hosting or security systems.
• Cookie and analytics information: information collected through cookies or similar technologies, but only where such technologies are deployed on the website.
• Correspondence: records of communications with us, including follow-up messages relating to your enquiry.

We ask that you do not submit passwords, payment-card details, government identification numbers, health information, or other sensitive information through general website enquiry forms unless we specifically request it through an appropriate and secure process.

We do not intend to collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How we use information

We may use personal information, as applicable, to:

• respond to enquiries, requests for quotations, product questions, and business communications;
• understand your requirements and provide relevant product or project information;
• communicate about potential orders, services, customisation, or business relationships;
• operate, maintain, secure, troubleshoot, and improve the website;
• measure website performance and usage where analytics are enabled;
• prevent spam, fraud, abuse, and security incidents;
• maintain business records and meet applicable legal obligations; and
• send marketing communications where permitted by law and, where required, with your consent. You can opt out of marketing communications at any time.

We do not sell personal information to third parties. We do not use enquiry details for unrelated purposes without an appropriate legal basis or notice where required.

4. Lawful grounds and consent

We handle personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and applicable rules, and the Digital Personal Data Protection Act, 2023 and rules to the extent they are in force and apply to the relevant processing.

Depending on the interaction and the law that applies, processing may be based on your consent, steps taken at your request before entering into a business relationship, our legitimate operational needs where legally permitted, or compliance with a legal obligation.

Where consent is the applicable basis, you may withdraw it by contacting us using the details in Section 12. Withdrawal does not affect processing already carried out lawfully before the withdrawal, and we may still retain or process information where the law permits or requires it.

5. When information is shared

We may share relevant information with the following categories of recipients when necessary for the purposes described above:

• Service providers: website hosting, IT, security, email, analytics, customer relationship management, and other providers supporting our operations.
• Business and project partners: where sharing is necessary to respond to your request or progress a project, and is appropriate under applicable law.
• Professional advisers: lawyers, accountants, auditors, and other advisers who need the information for professional services.
• Authorities or other parties: where disclosure is required by law, a valid legal process, or is necessary to protect rights, safety, and security.
• Business transactions: a relevant party in connection with a merger, restructuring, financing, or transfer of business, subject to appropriate safeguards.

We do not authorise service providers to use personal information they process for us for their own unrelated purposes. Where information is processed or stored outside India, we will take account of applicable legal requirements and any restrictions in force.

6. Cookies and analytics

Cookies and similar technologies may be used to support essential website functions, remember preferences, protect the website, or understand how visitors use it. The specific technologies depend on the website configuration.

If analytics, advertising pixels, embedded media, or other non-essential tracking tools are enabled, they may collect information about your browser or activity according to their own settings and privacy terms. Where required, we will seek consent before enabling non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website function. If the website does not use analytics or non-essential tracking, this section should be updated to reflect that accurately.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate business records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods depend on the type of information and the relevant purpose.

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. No website, transmission method, or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take steps required by applicable law, which may include investigation, mitigation, and notifications to affected individuals or authorities.

8. Your choices and rights

Subject to applicable law and its commencement, you may be entitled to request access to information about the processing of your personal data, correction or updating of inaccurate information, erasure, withdrawal of consent, or other available remedies.

You can also ask us to stop sending marketing communications by using an unsubscribe mechanism, if provided, or by contacting us directly. We may need to verify your identity before acting on a request and may retain certain information where legally permitted or required.

To exercise a privacy choice or make a complaint, please contact us using the details in Section 12. We will review and respond within the timeframe required by applicable law.

9. Children's privacy

This website is intended for business and professional audiences and is not directed at children. We do not knowingly seek to collect children's personal data through the website. If you believe a child has provided personal information to us, please contact us so we can assess the request and take appropriate action in accordance with applicable law.

10. Third-party websites and embedded content

Our website may link to third-party websites or include content and services supplied by others. Those third parties may collect information under their own policies. We do not control their privacy practices, and we encourage you to review the relevant privacy notice before providing information to them.

11. Changes to this policy

We may update this policy to reflect changes in our website, business practices, technology, or legal requirements. The “Last updated” date at the top indicates when this policy was most recently revised. Material changes will be communicated through the website or another appropriate channel where required.

12. Contact us

For questions, requests, or complaints relating to this Privacy Policy or our handling of personal information, contact:

Lumano Digital India Private Limited
Privacy contact: [INSERT MONITORED PRIVACY EMAIL ADDRESS]

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